Refund policy

We want you to be happy with your Unlucky 13 gear. If something isn’t right, contact us and we’ll do our best to make it right.

Returns & Exchanges

Because our products are made to order, returns and exchanges are handled on a case-by-case basis.

If you have an issue with sizing, fit, or your order for any other reason, contact us at support@unlucky13supplyco.com within 14 days of delivery.

Items must be unworn, unwashed, and in their original condition to be considered for a return or exchange.

Please contact us before sending anything back. If a return is required, we’ll provide instructions on how and where to send the item. Do not send returns to the address shown on the original package or packing slip unless we specifically instruct you to do so.

Customers may be responsible for return shipping costs for returns or exchanges related to sizing, fit, color choice, or personal preference. Original shipping charges, if any, are non-refundable.

In some cases, we may be able to resolve an exchange or return without requiring the original item to be shipped back.

Order Changes & Cancellations

Because our products are made to order, we cannot guarantee that an order can be changed or canceled once it has been placed.

If you notice an error with your order, please contact us as soon as possible at support@unlucky13supplyco.com.

If production has not yet started, we’ll do our best to make the requested change or cancellation, but we cannot guarantee that changes will be possible.

If an order is successfully canceled, any refund will be issued to the original payment method.

Damaged, Defective, Misprinted, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, misprinted, or you receive an incorrect item, contact us at support@unlucky13supplyco.com within 14 days of delivery.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the problem

We’ll review the issue and, when approved, arrange a replacement or refund at no additional cost to you.

In most cases involving a damaged, defective, misprinted, or incorrect item, you will not be required to return the original product.

Non-Returnable Items

We cannot accept returns of items that have been worn, washed, altered, or damaged after delivery.

Items returned outside the 14-day request period may also be ineligible for return, exchange, or refund.

We also reserve the right to decline returns or exchanges in cases of suspected misuse, excessive return activity, or abuse of this policy.

Refunds

If a return is required, we’ll notify you once the returned item has been received and reviewed.

If approved, your refund will be issued to the original payment method.

For situations where a physical return is not required, approved refunds may be processed once the request has been reviewed.

Please allow additional time for your bank or credit card company to process and post the refund.

Questions

Questions about returns, exchanges, cancellations, or problems with an order can be sent to support@unlucky13supplyco.com.